Your orders will be delivered to the shipping company within 3 working days (Monday-Friday) after the bank approval. Depending on the distance of the delivery address to Istanbul, the courier company will deliver your order within 1-3 days.

The delivery time of custom-made products may vary according to the production time. Delivery information and delivery time of such products are specified on the product pages.

In case of a delay resulting from us, you will be notified based on your membership information. Therefore, providing complete and accurate membership information is important. No delivery on weekends and holidays.

All of the products you choose will be delivered to you by the shipping companies we have contracted with, under the assurance of Mercan Optik.

The products you have purchased will be notified to you with a confirmation e-mail.

eu.mercanoptik.com is an online shopping site. It allows multiple users to shop at the same time. In rare cases, when different consumers buy the same product, the product may run out of stocks.

If the product you paid for over the internet is out of stock, there is a waiting period of at least 4 (four) and at most 30 (thirty) days. If the product cannot be delivered to the consumer in this period, the payment will be returned to the consumer.